I chose to stay at two different properties while in Bangkok, and the first hotel was Banyan Tree. I can assure you that our team still strives to provide the high quality and luxury service that we have always been known for. Regarding your feedback about the Accor Le Club benefits, I am sorry if you felt that the benefits you have received are insufficient. Used to be great luxury hotel prior COVID19. Indulge in the comfort of a luxury city suite. View deals for Banyan Tree Bangkok, including fully refundable rates with free cancellation. Banyan Tree's rooms and … After a one-hour fantastic flight by Bangkok Airway to Samui International Airport, guests are taken to the resort which is located in Lamai Beach, one of the more tranquil and less bustling areas in Koh Samui. WiFi and parking are free, and this hotel … With best regards, Nopparat Aumpa General Manager, Dear Passenger34449007111, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. If you prefer to eat in the comfort of your own room, our 24-hour room service offices an enticing and varied menu. We dined at the Saffron Thai restaurant, the food, service was excellent and the Accor Plus card made it affordable for us but $15AUD (5) for a bottle of water is over the top. And there are indeed many places to explore at the resort. If you have time, I would be grateful if you could elaborate further on your experiences by emailing me at Bangkok@banyantree.com so I can personally look into this and implement the necessary actions. Banyan Tree Samui was established on the island about a decade ago, but its timeless and exquisite design has withstood the test of time. I will address this to our Guest Experience Manager to look further into this and implement the necessary actions to be taken. Your stay wouldn't be complete without an hour or two at the Banyan Tree Spa, which has earned the Singaporean chain much praise and acclaim. They know how to take care of guests. I decided to stay at the "Banyan Tree" which is famous for its rooftop bar. Good Spa but little lack of hotel services. Very slow and not welcoming reception. Lumphini Park is minutes away. Chinese restaurant in the sky with nouvelle cantonese cuisine and unique views of the city extensive Chinese teas in the style of the modern tea houses of China - our tea someliers will be glad to recommend the tea to best suite your body. Centrally located in Bangkok, Banyan Tree Bangkok is within a 15-minute walk of Lumphini Park and Patpong Night Market. From AU$179 per night on Tripadvisor: Banyan Tree Bangkok, Bangkok. Passenger34449007111 Couples - 19/03/2019 TripAdvisor review. The good side was a the pleasant and hospitable staff in the Club lounge, restaurants and elsewhere. Vertigo Too offers a sublime bar experience on the 60th floor. Everyting is bad. Chúng tôi sử dụng … One of the best Banyan Tree properties on one of the best Thai oases. Check in staff, taxi service staff are terrible. We are all most delighted to know that you enjoyed your experience at our hotel. Taihei serves yakitori and sushi on the 53rd floor and teppanyaki on the 54th floor. To start, the Banyan Tree Samui has three dining rooms—The Edge, Sands, and Saffron—the latter of which is a renowned restaurant frequented by Samui visitors craving for a casual Thai street food-inspired feast. Once again, I offer my sincerest apologies. While I understand you preferred your stay at SO Sofitel we do hope that you will give us another opportunity to be of service to you again in the future. Response from Banyan Tree Bangkok, General Manager at Banyan Tree Bangkok Responded 2 weeks ago Dear Pheeraphong H, Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. However, I have already addressed your feedback to the team and refresher training will be conducted to ensure our service standards are upheld. Overall very disappointing. We are pleased that there were aspects of your stay that you enjoyed, for instance, the spa. We have also well noted your feedback regarding the noise from the street and the popularity of our pool. With best regards, Nopparat Aumpa General Manager, ibis Styles Bangkok Silom (Opening March 2021) Hotel. All of these give the Samui resort its own identity separate from the other Banyan Tree undertakings. But equally we thank you for sharing the areas that you feel can be improved. We finally checked out after 1 night and went to SO Sofitel, 100m further away. clifton99 Couples - 01/09/2019 TripAdvisor review. Now £90 on Tripadvisor: Banyan Tree Bangkok, Bangkok. The arched ceiling of this indoor bar is covered in a canopy of lights, mimicking a starry night. Once again, I offer my sincerest apologies and hope you would accept this. Our team are accustomed to providing a high quality of service and therefore your welcoming experience is disheartening to read. The resort’s beachfront area is ideal for lazing away in the sun. Once again, I offer my sincerest apologies for any of our shortfalls. Rooms are wide but ageing. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. The ultimate Bangkok suite indulgence. In this age of social distancing, the ideal holiday would be spent in a villa that has space for you and your loved ones, and is isolated enough to escape from the crowd. The lounge offers wonderful picks of tea, fine wines, single malts, blended scotches, an array of cognacs, Armagnacs and cocktails. Banyan Tree Bangkok is conveniently located in the Sathon/Silom area. Room type：Horizon River View Room Stay nights：2 nights # of people：1 person. For more information, please visit the hotel's website or drop them a call (07 7915 333) or an email (samui@banyantree.com). Free shuttle is available daily. Banyan Tree Bangkok: Banyan Tree Club room - See 9,597 traveler reviews, 7,419 candid photos, and great deals for Banyan Tree Bangkok at Tripadvisor. At the same time, it’s actually fun! Some trekking is needed to move around the resort premises. There’s also a pillow menu to ensure the perfect sleep! Banyan Tree's rooms … But expensive!!! Banyan Tree Bangkok offers luxurious rooms with views of the city or Chaophraya River. Escape with Banyan Tree Bangkok. Of course, I end up dreaming about the Banyan Tree Bangkok. This was much much better (and better value for money). Service is very slow. An email is sent to guests prior to arrival so that they are aware of the changes. The hotel is beautiful and very relaxing. You can rest assure that we are taking your feedback seriously and English refresher training will be conducted to enhance our associates communication skills. This made sleeping difficult and had to resort to ear plugs. Serenity Club takes your stay to new heights offering stunning views of the Bangkok … We travel a-lot and were Platinum Accor during our stay which entitled us the use of the Club lounge and a room upgrade to a Serenity Club room for our two night stay. Free shuttle is available daily. In renewing our apologies, I hope that this one stay will not mar your whole perception of the hotel. Book Banyan Tree Bangkok, Bangkok on Tripadvisor: See 9,709 traveler reviews, 8,119 candid photos, and great deals for Banyan Tree Bangkok, ranked #22 of 1,384 hotels in Bangkok and rated 4.5 of 5 … This feedback has been shared with the Housekeeping team and we will conduct a refresher training to ensure our service standards are maintained. With best regards, Nopparat Aumpa General Manager, Dear Enrico M, Thank you for choosing the hospitality of Banyan Tree Bangkok, and for taking the time to write a review about your recent experience. Finest Japanese cuisine and large sake and shochu selection. Contemporary Thai cuisine in an eclectic dining atmosphere with panoramic views of Bangkok. In regards to our service, I would like to apologize for having fallen short of meeting your expectations. Each of its 88 roomy villas are nestled among palm trees and far apart from one another, assuring that, if you wish, you won’t have to see anyone else but your party for the entirety of your stay. Clubroom staff excellent, abundance of choice at breakfast and a good variety of canapes at happy hour. We are pleased that there were aspects of your stay that you enjoyed. This is a great Hotel in Bangkok. - Less maintenance of the room facility (our room's coffee machine, steaming machine are not working and the AC is partially operate). Definitely worth every satang. The city’s only 5-star all-suite hotel offers Bangkok… Located in Bangkok's central business and embassy district, Rooftop restaurant and bar with stunning views, 21/100 South Sathon Road 10120 bangkok thailand, DON MUEANG INTERNATIONAL AIRPORT At 22km / 14 miles. The spa’s grand highlight is The Rainforest, a hydrotherapy center where you can enjoy features such as a rainwalk, sauna and steam rooms, and a vitality pool. Staff is terrible. Concerning the cleaning of the room, I would like to sincerely apologize if the Housekeeping team was not able to clean your room on the designated time you have informed us. First of all, I would like to sincerely apologize if we have fallen short of meeting your expectations during your stay in the hotel. By: We love Banyan Tree hotels and the whole brand ethos. As soon as my taxi … But equally, we thank you for sharing the areas that you feel can be improved. Many have … Wild night outs are possible with a driving service to lively Chaweng. Rest assured that this will be shared with the team for their recognition. Guests praise the pleasant rooms. Among the hundreds of hotels and resorts out there, Banyan Tree Samui is one of the precious few that fits the bill. There are nine different villa types to choose from. EnricoM1095 Business - 24/06/2018 TripAdvisor review. Rooms have contemporary, elegant decor with dark-wood features. Please do come back and visit again next time you are in Bangkok. In regards to your Accor Plus Membership, I would like to sincerely apologize for the inconvenience this has caused you. This dedicated service is what seals the deal on the brand’s unrivalled reputation. The service and quality was absolutely fantastic, the views from the bedroom were staggering and the Moon bar is breathtaking to say the least. I hope that all of these have contributed in making your stay with us more relaxing and memorable. Lumphini Park is minutes away. I hope that you received such an email. No Accor Member Discount on Vertigo Restaurant, DailyTraveller2013 Friends getaway - 02/06/2019 TripAdvisor review. It features a swimming pool of 5 yards x 25m, a stylish, roof-top restaurant and bar, a spa and 7 dining options. Tuesday October 6 2020, After a one-hour fantastic flight by Bangkok Airway to Samui International Airport, guests are taken to t. We have also noted your feedback regarding our breakfast and I will share this with the culinary team to identify our areas of improvement. Banyan Tree Bangkok is located on South Sathon Road in the city's central business district and lies just 40 minutes from Suvarnabhumi International Airport. Things that disappointed us the most apart from the (1) poor sleep quality were, issues at (2) check in regarding what we had prepaid prior our stay and than more money was asked for at check-in and we had to proof that we had actually prepaid all of our stay. One of the easiest ways to get to many different parts of Bangkok is by BTS (skytrain) or MRT (underground) and the hotel is a 10 … With warm regards, Nopparat Aumpa General Manager, Dear Futue21, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. Banyan Tree Bangkok offers luxurious rooms with views of the city or Chaophraya River. Lumphini Park is minutes away. The room was well appointed, modern and clean and more suited our needs. With every modern amenity and facility you can desire, including the award-winning Banyan Tree … We are very happy to learn that your stay was a pleasant one, and thank you very much for sharing such gracious comments; it gives us energy to continue the legendary service. Saffron was some of the best Thai food we have ever eaten. It features a swimming pool of 10 feet x 82 ft, a stylish, roof-top restaurant and bar, a spa and 7 dining options. futue21 Couples - 11/07/2018 TripAdvisor review. The 16 treatment rooms at Banyan Tree Spa span across three floors and … Breakfast disappointing, even in the executive lounge. Service is bad. Thank you for your constructive comments and I would like to sincerely apologize for falling short of your expectations. I have already shared your feedback to our team and they will conduct the necessary refresher training to ensure everyone is properly informed of the membership. This 5-star hotel is 2.6 mi (4.1 km) from Siam Center and 2.7 mi (4.3 km) from … View deals for Banyan Tree Bangkok, including fully refundable rates with free cancellation. Throughout your stay, you will be pampered by friendly but still polite staff who will do all they can to provide you with anything you need. Overlooking the rock garden-ornamental pond and waterfalls on the ground floor. For your Accor points, please do reach out to us with your booking details if this is still unresolved so we can make the necessary arrangements. We do hope that you will consider to stay with us on your next visit so that we can show you the true Banyan Tree service. They didnot training the new people well i guess, for the breakfast, too old style. See 9,598 traveller reviews, 7,877 candid photos, and great deals for Banyan Tree Bangkok, ranked #21 of 1,341 hotels in Bangkok and rated … Spa is so good. One of the easiest ways to get to many different parts of Bangkok is by BTS (skytrain) or MRT (underground) and the hotel is a 10 … Indulge in Bangkok with our one-bedroom suite at Banyan Tree. Guests praise the pleasant rooms. We will share this feedback with the team and look at these aspects of service which we fell short to improve in the future. How fancy is that? The hotel used to be one of the greatest and most luxuries hotel in Bangkok, but from our recent stay in One bedroom Suit for 2 nights (#1502), all the traditional touching, services and hotel qualities were no longer there. It gives me great pleasure to read your compliments about the my team’s warm service and hospitality, our clean rooms, the pool area, the breakfast and canapé options in the Club Lounge and to know that your dining experience in Saffron Restaurant and Saffron Sky Garden were pleasant. Dear kang_kew, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. English is bad. Throughout the hotel, brown wooden patterns are placed against black marble, and given a contemporary take with floral Thai prints and design elements depicting sea turtles and monkeys. Stylish and sophisticated rooftop open air bar with breathtaking and panoramic views. See 9,711 traveller reviews, 8,120 photos, and cheap rates for Banyan Tree Bangkok, ranked #22 of 1,385 hotels in Bangkok … With best regards, Nopparat Aumpa General Manager, Dear Valued Guest, The team at Banyan Tree Bangkok would like to thank you for staying at the hotel recently and also for reviewing our hotel. In regards to our pricing, I am sorry to read that you found it overpriced however, I can assure you that the pricing policy is very much in line with other 5 star hotels in Bangkok. WiFi and parking are free, and this hotel … All of the staff from the gym to the concierge were top notch. We do hope that you will consider staying with us on your next visit so that we can show you the true Banyan Tree service. Arpiwach Supateerawanitt, Posted: For a quintessential Bangkok experience, book a Chao Phraya river dinner cruise at Apsara, a teak rice-barge-cum-restaurant. On a lighter note, I am glad to read that your dining experience in Vertigo has been splendid and thank you as well for the compliments regarding the food and the hotel. The team and I look forward to having you back in a not too distant future. Banyan Tree Bangkok is conveniently located in the Sathon/Silom area. Excellent breakfast and nice gym & pool Very near to Metro station the helps a lot to move around BKK in pick hours. With Best Wishes, Nopparat Aumpa General Manager, Dear infoB7375QY, Along with the team of Banyan Tree Bangkok, I would like to thank you for staying at our hotel on your recent visit to Bangkok. I guess it also depends on the guest, room has a smoking smell... infoB7375QY Couples - 20/12/2019 TripAdvisor review. Rooms are full furnished and super clean. We do currently have staffing in the hotel each day to look after the reduced number of guests and I am sorry if you found that there was not enough staff to look after your needs. You are correct though that there are services that are still not open, such as the Club Lounge, however we do offer the full Club Lounge benefits for guests to enjoy in the lobby. WiFi and parking are free, and this hotel … A vibrant city filled with exotic food, stunning temples, exciting cityscapes and endless shopping. I cannot take advantage of the Members' rate. Not sure whether we would stay again. We use cookies to help us offer you the best online … However, I will make sure to share your feedback with our team to identify our service shortfalls and ensure that it will be rectified. We will share this feedback with the team and look at these aspects of service which we fell short to improve in the future. Once again, I offer my sincerest apologies and hope you would accept this. The luxurious Banyan Tree Bangkok offers 327 rooms and suites in a modern tower with gorgeous views of the city. We truly appreciate you bringing this to our attention. There are many embassies in the Sathorn … But if you’re feeling a bit active and adventurous, the resort also provides paddle-boards, kayaks, catamarans and snorkelling equipment, as well as cruises and island tours. Rooftop open air grill is the first of its kind in Asia seafood grill and premium steaks. Open air sky lounge serving extensive list of cocktails-spirits-sakes and snacks with a backdrop of city panoramas. Now $93 (Was $̶1̶1̶9̶) on Tripadvisor: Banyan Tree Bangkok, Bangkok. Guests praise the overall comfort. Banyan Tree Bangkok offers luxurious rooms with views of the city or Chaophraya River. No customized service even for platinum customers. We usually stay in the Banyan Tree resorts but opted for this big city hotel and far from disappoint it really did exceed all expectations. View deals for Banyan Tree Bangkok, including fully refundable rates with free cancellation. From start to finish, a holiday at Banyan Tree Samui just brings to life what you thought you’d only see in postcards or hard-to-believe hotel ads. Banyan Tree's rooms … We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. There has not been any reduction in maintenance of our hotel and rooms and we still have a continual improvement and maintenance plan. It features a stylish, roof-top restaurant and bar, a spa with pool and 7 dining options. Staff comunication is very very bad. With every modern amenity and facility you can desire, including the award-winning Banyan Tree Sp a and 24-hour business centre, the resort is a hushed sanctuary offering you the gift of rejuvenation even as you escape from the bustle of fast-paced city living.. Non smoker provided smoking room. Enjoy a plush king-sized bed, tasteful Thai decor and state-of-the-art espresso machine. Each villa is equipped with identical eco-friendly and world-class amenities—except for a hot jet pool that’s available in certain villas—guaranteeing everything you need for a luxurious stay. And to cherry-top your entire experience, with a current promotion, an experience at this resort is now even more affordable. No attention to detail. This all-day international restaurant offers full a la carte menu and buffet representing the best of the world's cuisines. This was my first exposure to the hotel chain and I must say I was sad to check out. Far from the usual Asian 5 star experience. Our luxury Horizon King room includes a spacious bathroom, personal aromatherapy burner and stunning city views. WiFi and parking are free, and this hotel … We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. Guests praise the pleasant rooms. Very disappointing however the food was superb! But if you’d rather not strain yourself, they provide a 24-hour electric buggy service so you can go from place to place. I am sorry for any issues you had with the air-conditioning and coffee machine but I hope that you contacted our team and they were able to fix or replace them. High-floor suite with King or Twin beds, stunning views and club access. Lastly there was a 60% off sale in the spa gift shop so everyone is getting beautiful Banyan Tree gifts for Christmas! The downside of the room was that the windows do not block out street noise and the noise from the bars above us. Again, thank you for sharing your experience and thank you also for your patronage of Banyan Tree Bangkok. The property has 327 luxurious rooms and suites with stylish design, natural wood, and elegant silk fabrics. We look forward to an opportunity to be of service to you again and prove that we are worthy of your kind patronage. used the Saffron Sky Garden, the Moon bar was closed due to the weather, great ambience and atmosphere but expect to pay for the view in your drink price. With best regards, Nopparat Aumpa General Manager, Dear clifton99, The team at Banyan Tree Bangkok would like to thank you for staying at the hotel recently and also for reviewing our hotel. But the quality of the reception service was a bit poor. With best regards, Nopparat Aumpa General Manager, Dear DailyTraveller2013, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. (3) Our room was scheduled for cleaning at 10am and after two follow ups was finally cleaned close to 4pm, just not good enough and we are still following up (4) on missing accor points a month after our stay. Also thank you for taking the time to review on your recent stay. The pool area was fine but small, it was not overly populated during our stay. Overall a lovely hotel, not as quite as nice as other banyan tree hotels we have visited The location is pretty central, we stayed for 3 nights here, that was enough for us for Bangkok, it’s quite a busy city and is hard to get around by taxi so a tic tic is the quickest option, We would certainly stay in this hotel if it was in a different city, breakfast was very very good, The roof top bar was a nice experience with the staff really looking after us, the pool isn’t too big but good to cool off, if you want to swim laps get to the pool before 9am, There is a golf course near by but not sure how to go about getting a game or green fees,,,,,,,, Miixed Feelings - Friendly and Pleasant Staff but a number of issues for a Five Star, PedroNastro Couples - 21/06/2019 TripAdvisor review. It seem the hotel are trying hard in cost reduction to survive include: - Reduce hotel staff. One of our top picks in Bangkok. The downstairs entertainment area comes complete with a … Banyan Tree Bangkok is conveniently located in the Sathon/Silom area. My team and I look forward to having you as our guest at Banyan Tree Bangkok.. Banyan Tree Bangkok is located on South Sathon Road in the city's central business district and lies just 40 minutes from Suvarnabhumi International Airport. We were told by the Club staff that we could use it and when we presented the card we were advised by the restaurant waiter the card does not apply. With Best Wishes, Nopparat Aumpa General Manager, Dear PedroNastro, Thank you for choosing our hospitality for your recent stay in Banyan Tree Bangkok and for reviewing your experience. This stay was nearly very good but we ranked it as average overall as there were a number of things that you would not expect from a five star hotel. See 9,711 traveler reviews, 8,120 candid photos, and great deals for Banyan Tree Bangkok, ranked #22 of 1,385 hotels in Bangkok … - Less service (no more club lounge). Lumphini Park is minutes away. Many benefits for booking directly at hotel website. Enter a spacious, scented sanctuary in the bustle of Thailand's capital with spacious and luxurious rooms and suites. I will definitely not come back to Banyan Tree and will continue going to SO Sofitel. Looking for comfortable rooms and suites in Bangkok, Banyan Tree Bangkok is the best place to stay while traveling in Bangkok. Submit. View deals for Banyan Tree Bangkok, including fully refundable rates with free cancellation. To start, the Banyan Tree Samui has three dining rooms—The Edge, Sands, and Saffron—the latter of which is a renowned restaurant frequented by Samui visitors craving for a casual … Vertigo Restaurant is spectacular however your Accor Plus membership discount does not apply. A two-storey suite with panoramic windows offering spectacular city views from the 39th floor location. The entire experience will definitely relax and loosen up your tight muscles.