4.5/5. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. They managed our property for 2 years on the Oregon coast. Excellent! Vacasa is holding to their no refund for booking fees and I have lost over $900. Vacasa is the largest vacation rental management company in North America. I have been traveling for 30 plus years and am not a difficult person. Vacasa's reason for reporting This review has been reported due to its nature of value-laden statements of incorrect information. Tucked away in the Longfellow Mountains of Maine's vast north woods, Moosehead Lake has long lured summer and winter visitors to its 280-mile shoreline.But for the 1,646 residents of Greenville, the tranquil town that sits at the lake's southernmost point, world-class outdoor recreation is a part of daily life. The host doesn’t allow pets, parties, or smoking. I also had to wash the coffee maker and sanitize it. I have reported this to the health department and the Better Business Bureau. If you compare Vacasa vs TurnKey, the latter runs similar to the former, so may prove as a good option to run alongside each other when researching properties in a specific area. We asked what we should do in the meantime and she said, "that's up to you, you figure it out..." Hmmm. Portland, OR (39) Boise, ID (14) Lincoln City, OR (8) Remote (8) Seaside, OR (8) This is your warning to never use this vacation management company. Vacasa reviews and Vacasa.com customer ratings for January 2021. Please do not book with Vacasa. Now they just suck. The condo was NOT clean. If you are searching for a vacation rental, all you have to do is input your desired location in the search bar. That said, call them at (503) 345-9399, email them at [email protected], or fax them at (503) 897-7036. Your best option might be to go with a competing company with safer reviews. Get details. Tip for consumers:Stay far away from this company. On a two day stay they would let the tenants stay an extra eight hours or essentially a third day, charge them for that time, and not call it "Rent" so they would not have to share a portion of that fee with you even though you paid the extra utilities and had the wear and tear. Get details. What sets it apart is the technology and algorithms at play for owners to get the most value out of their properties while doing the least amount of work. When we called to make the report the next day the receptionist mentioned it that they could not go because the owners were at the house and they needed permission from the owners before sending personnel to search for items left behind. Vacasa's new senior leadership came just in time to really take the reins and help lead the company throughout a black swan year for the travel industry. GO WITH LOCAL MAMAGEMENT: The local Vacasa people were very nice but on important decisiiions had to refer you to a management hierarchy with a CORPORATE MENTALITY that was daunting. Not sure what owners are paying for other than a few emails to set up the rental. Hilarious. But I already agreed to the rental, so they already have my money, and I have no recourse. Dirty counter tops, sheets, etc. Came to our rental in nirthstar. Inside all skylights full of both. Contact Information. We deliver unrivaled financial results for homeowners and unforgettable vacations for guests in over 8,000 homes worldwide. As a result, it is not guaranteed that the property you rent or the people who rent your property will be everything you wanted. Guests. The phone hold times are up to an hour-long and I have no idea what we would have done if a major appliance broke, etc. And no local contact was available to help us! About Vacasa.com. This has been a complete let down came in for Labor Day weekend. I would never ever ever rent from them or have them manage my property. And the roof leaked! Dirty towels under bathroom sink. We are currently assessing the review in accordance with our reporting processes. That is very unreasonable. Each location is unique to the area and personal, while still being hospitable and comfortable. As I paid a booking fee of 196 to them too. Three other renters showed up and complained about the same thing and as we were all trying to sort out next steps outside, she turned out the lights, locked the door, and ran out the back door! The management higher than the property manager are oblivious as to what is actually going on in their company. Never. It turns out they have really bad reviews for the same exact issues. The complaint alleges that Vacasa misrepresented its commission and fee structure by charging renters additional amounts for their nightly use of properties, but not sharing any of such amounts with home owners, including, but not limited to: the booking fee, hot tub fee, pet fee and early check in/late check-out fees. Once a shipbuilding hub, the town is now an upscale resort, thanks to affluent summer residents such as George Bush, Sr. While we feel we have made great advancements over the years, we will continue to evaluate our processes to ensure our employees have the tools they need to be successful. Vacasa is extremely easy to contact, as all their company info is listed on their website under the ‘Contact Us’ tab. The facilities are older and not well cleaned. " Working at Vacasa has given me the ability to maintain a pretty flexible schedule, work from home and make a great income " (in 33 reviews) Cons " Lots of management problems the upper management has no idea what middle management is doing " (in 33 reviews) With that in mind, Vacasa’s goal is to make vacations simple. I contacted them through text/email and their "24/7 customer service" number over a dozen times. Hi, which buyer protection do you provide? I had no choice but to dispute the payments with my bank. 63 with my Chase Visa card. Vacasa was started in 2009 with just one home and we have come a long way since then! Rocket science, apparently. You should not use Vacasa as your rental management company at all. Tip for consumers:These AirBNB style places are the problem. 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